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11-21-2015 06:33 AM
I bought a hp officejet 4620 and whenever I try to send a fax send back error 321. I Google it and in your forum appears several options to correct the error. I tried all and the problem continues. I thank you in advance for availability. No other issue I subscribe myself.
11-24-2015 07:29 AM
Welcome to the HP Forums!
I noticed that you cannot fax with your HP Officejet 4620 printer. I am happy to look into this for you!
Do you have a analog or digital phone service? Analog Phone System vs. Digital Phone System.
According to this guide, Interpreting Fax Error Codes, it states:
There was a communication error with the receiving fax machine due to poor telephone line conditions.
- Set the receiving machine to receive at a slower transmission speed.
- If the session fails after sending several pages of a large document, resend the document as several smaller documents.
- Retry the fax reception when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please try those steps, and let me know what happens!
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Hope to hear from you soon!
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