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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
cnanu
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fax hp officejet 6960 appears in MS WORD as offline

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officejet pro 6960
Microsoft Windows 8 (64-bit)

Im trying to send a fax from MS WORD.

The Fax - HP Officejet Pro 6960 appears in WORD>FILES>PRINT as offline while the printer HP Officelet Pro 6960 appears as online.

How can Iset the fax to be online in WORD.

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Rainbow23
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Hi @cnanu,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to send a fax from your MS Word as the printer shows as offline.

 

This issue could occur settings are not correct.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you listed below:

 

1. Open the document on your computer that you want to fax.

2. On the File menu in your software application, click Print.

3. From the Name list, select the printer that has “fax” in the name.

4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5. After you have changed any settings, click OK.

6. Click Print or OK.

7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document.

 

Note: To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly.

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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cnanu
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Thank you, but your solution isn't relevant for my problem, since:

  1. The printer that has "fax" in the name appears as OFFLINE. (step 3 in your solution).
  2. After clicking Print (step 6 in your solution) the fax appears in the sending list as "temporary stored" (translation from Hebrew).
  3. It works OK on other computer station.

 

Please help

TIA

Nanu

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Rainbow23
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Hi @ cnanu,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

You need to delete the printer icon that has word fax as a suffix and then run the fax setup wizard again.

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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