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georgio2
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front/ touch control panel

HP Recommended
envy 120 series
Microsoft Windows 10 (64-bit)

I recently updated the software, after installing, the touch screen panel does not respond to touch. Everything else works apart from the touchscreen.

 

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Rainbow7000
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Message 2 of 2
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HP Recommended

Hello there! Welcome to the HP Community @georgio2,

 

I read about the display issues you're having with your Envy 120 and wanted to reach out. You can try a power reset and ensure the printer is plugged in directly to a wall outlet and try touching the display again to see if there are any better results. If not, you're looking at needing a replacement printer or trade in. If that happens, please call phone support to discuss you're next options. I will leave the contact details below.

 

 

Turn the printer on.

With the printer turned on, disconnect the power cord from the rear of the unit.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the unit.

If the printer does not turn on by itself, press the Power button to turn it on.

 

 

Click the thumbs up below to show appreciation for my help!

Click the "Accept as Solution" if I have guided you to a solution!

 

Contact HP:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear

a i n b o w 7000

I work on behalf of HP



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