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Top Student
Posts: 7
Member Since: ‎09-02-2009
Message 1 of 18 (3,927 Views)
Accepted Solution

ftp : "Alert: 425 Can't open data connection"

I click on the "Download" button on YOUR "Support" site to d/l "lj1010serieshb-vista64.zip" file. "Download" produces the "Alert: 425 Can't open data connection". How else can I access your ftp site and or this file?

 

HP's "support" answers "Please note that you will need to have the FTP access to download the printer driver"

 

Excuse me??? Is this support?


How can I get this file?

 

Mo

 

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Accepted Solution

Re: ftp : "Alert: 425 Can't open data connection"

Try THIS link.
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Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 18 (3,926 Views)

Re: ftp : "Alert: 425 Can't open data connection"

Try THIS link.
I am an ex-HP Employee. Currently inactive on the forum.
Top Student
Posts: 7
Member Since: ‎09-02-2009
Message 3 of 18 (3,918 Views)

Re: ftp : "Alert: 425 Can't open data connection"

[ Edited ]

DexterM,

 

Thanks a BUNCH!!!! It is a done deal.

 

In response to HP Supports LATEST email replay saying in part:

 

"Hello Michael, Thank you for contacting Hewlett-Packard's Commercial Solutions Center. On reading your e-mail we understand that you are unable to install the HP LJ 1010 printer in Vista operating system.

Michael, the driver for Vista operating system in not available. Hence, I would suggest you to install the 1015 native driver
."

 

I answered with:

"... the driver for Vista operating system in not available  ..." If this is so, then why:

1. Do you have the file listed, explaining it is for Vista 64 bit?
2. Have a "Download" button that links to a time wasting, FRUSTRATING, DEAD link?
3. Why the hell didn't you tell me you don't have a driver for Vista FOUR emails ago?????????????????????

This is a poor excuse for "support".
"

 

Dexter, you have proven your employer (support ??? department), to be either liars or totally useless. When they send the their next worthless reply, I'll give them the link .... LOL!!!!

 

Thanks again.

 

Message Edited by ftp-less on 09-02-2009 12:24 PM
Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 4 of 18 (3,900 Views)

Re: ftp : "Alert: 425 Can't open data connection"

Wow. I'm quite surprised at that response. It's quite obvious that the Vista drivers are available for download. 

 

As for the reason you were not able to download using the original link, the file was at an FTP server, and the link started with ftp://. Now some browsers have problems downloading links from FTP sites. So the link I gave you fooled the browser to think that it is an http site by replacing ftp:// by http://. This is why the download link I gave worked. I cant really blame the FTP server for the problem. I'm sure that if you use an FTP downloading program, that the original link will work. FYI. have a great day. Smiley Happy

I am an ex-HP Employee. Currently inactive on the forum.
Top Student
Posts: 7
Member Since: ‎09-02-2009
Message 5 of 18 (3,897 Views)

Re: ftp : "Alert: 425 Can't open data connection"

me too!

 

I understand about the browser & ftp ... however, the support page(?), only had a Download Button, the link (ftp address), was never shown, so I couldn'tcopy it.

 

it's history 'till next time (Win 7???)

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 6 of 18 (3,891 Views)

Re: ftp : "Alert: 425 Can't open data connection"

Maybe you should try out a new web browser than the one you're using. That may help in the future. Good luck.
I am an ex-HP Employee. Currently inactive on the forum.
Top Student
Posts: 7
Member Since: ‎09-02-2009
Message 7 of 18 (3,889 Views)

Re: ftp : "Alert: 425 Can't open data connection"

or maybe I should get a newer (next) printer from a vendor that can figure out this dang internet and make downloading a file less criptic.

 

 :smileysurprised:

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 8 of 18 (3,894 Views)

Re: ftp : "Alert: 425 Can't open data connection"

Aah, but a new browser is free of cost. Smiley Happy
I am an ex-HP Employee. Currently inactive on the forum.
Top Student
Posts: 7
Member Since: ‎09-02-2009
Message 9 of 18 (3,893 Views)

Re: ftp : "Alert: 425 Can't open data connection"

ok, here's a limb .... which browser operates well with the HP Support site?

 

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 10 of 18 (3,885 Views)

Re: ftp : "Alert: 425 Can't open data connection"

You could try Mozilla Firefox, Google Chrome or Opera browser. All are free. I personally use Opera.
I am an ex-HP Employee. Currently inactive on the forum.
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