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09-02-2009 12:57 PM
I click on the "Download" button on YOUR "Support" site to d/l "lj1010serieshb-vista64.zip" file. "Download" produces the "Alert: 425 Can't open data connection". How else can I access your ftp site and or this file?
HP's "support" answers "Please note that you will need to have the FTP access to download the printer driver"
Excuse me??? Is this support?
How can I get this file?
Solved! View Solution.
09-02-2009 01:21 PM - edited 09-02-2009 01:24 PM
Thanks a BUNCH!!!! It is a done deal.
In response to HP Supports LATEST email replay saying in part:
"Hello Michael, Thank you for contacting Hewlett-Packard's Commercial Solutions Center. On reading your e-mail we understand that you are unable to install the HP LJ 1010 printer in Vista operating system.
Michael, the driver for Vista operating system in not available. Hence, I would suggest you to install the 1015 native driver."
I answered with:
"... the driver for Vista operating system in not available ..." If this is so, then why:
1. Do you have the file listed, explaining it is for Vista 64 bit?
2. Have a "Download" button that links to a time wasting, FRUSTRATING, DEAD link?
3. Why the hell didn't you tell me you don't have a driver for Vista FOUR emails ago?????????????????????
This is a poor excuse for "support"."
Dexter, you have proven your employer (support ??? department), to be either liars or totally useless. When they send the their next worthless reply, I'll give them the link .... LOL!!!!
09-02-2009 03:50 PM
Wow. I'm quite surprised at that response. It's quite obvious that the Vista drivers are available for download.
As for the reason you were not able to download using the original link, the file was at an FTP server, and the link started with ftp://. Now some browsers have problems downloading links from FTP sites. So the link I gave you fooled the browser to think that it is an http site by replacing ftp:// by http://. This is why the download link I gave worked. I cant really blame the FTP server for the problem. I'm sure that if you use an FTP downloading program, that the original link will work. FYI. have a great day.
09-02-2009 03:55 PM
I understand about the browser & ftp ... however, the support page(?), only had a Download Button, the link (ftp address), was never shown, so I couldn'tcopy it.
it's history 'till next time (Win 7???)
09-02-2009 04:09 PM
09-02-2009 04:57 PM