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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-03-2012 08:12 AM

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I'm at work away from my home computer - but I believe that the only firewall is just the Windows firewall.  I also run AVG (free version), but I don't think (?) it has a firewall...

 

I'll look tonight after work - find the firewall and disable it, re-try the install, and let you know what happens.

 

Thanks.

 

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‎10-03-2012 10:45 AM

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Hi Jeff,

 

Sounds good, I would also suggest you temporally disable or uninstall the AVG software. I have seen in the past it can cause problems with getting programs installed. Let me know what you find out?

I am an HP employee.

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‎10-04-2012 08:56 AM

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Hi pcwizard,

 

Turned off the firewall and uninstalled AVG, then rebooted.  Then used your link again to the driver - same result - error 1726.

 

What's next?

 

--Jeff

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‎10-04-2012 09:12 AM

HP Recommended

Hi Jeff,

 

1726 Error Code are usually caused in one way or another by misconfigured system files in your windows operating system. Below is a link wrhich provides more detail on Error 1726. As this is not a HP tool I can't recommend you running the tool, but you may find that this can help you resolve the issues on your computer.

http://www.wiki-errors.com/err.php?wiki=1726

I am an HP employee.

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‎10-04-2012 09:27 AM

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Thanks - I'll give that a try tonight.

 

 

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‎10-04-2012 09:31 AM

HP Recommended

Hi Jeff,

 

Thank you for the update. Let me know what you find out?

I am an HP employee.

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‎10-04-2012 06:26 PM

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Ugh.  Looked promising - routine found 1100 or so errors that needed fixing.  Forked out $40 for the fix, rebooted, but no-go - still got the same error.

Any other ideas?

 

--Jeff

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‎10-05-2012 07:20 AM

HP Recommended

Hi Jeff,

 

It sounds like you have some issue with the operating system on your computer. Have you considered backing up your data, and then run a full system recovery on this computer?

I am an HP employee.

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‎10-05-2012 07:54 AM

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Hi pcwizard,

 

I have considered it - and had a friend or two recommend it.  I've never done one before.  I have a large detached back-up drive that I might be able to use.  Where should I look for reliable advice/instructions for doing a system recovery?

 

Thanks for your help.

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‎10-05-2012 08:01 AM

HP Recommended

Hi Jeff,

 

The manufacture of the computer should have created a partition on the drive or provided you CD's to restore the computer to the way it was when you purchased it. If you have a clone PC then you most likely need to reformat your drive and reinstall the operating system. If you have a OEM computer (Example: HP, Dell, ECT) there is most likely instructions when you are powering on the computer to hit F11 or F12 to recover the computer.

 

Note: Do not do anything until you have all your data backed up.

I am an HP employee.

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