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‎04-21-2017 04:27 AM

HP Recommended
Product: HP pro jet 7740

HI, I have a HP pro jet 7740 printer and would like to print cardstock paper with the weight of 110 pound. This will not put up the paper to go through the printer is their a problem with my machine or it just can't print on heavy card stock paper?  Kathy

1 REPLY 1

‎04-22-2017 01:02 PM

HP Recommended

@kathysturkey,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print cardstock paper with the weight of 110 pounds.

 

This issue could occur if the rollers are dusty or the cards stacked in the tray may be more than 30.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link on how to load cards: Loading Paper, Cards, Envelopes 

 

You may also check the link to clean the paper pick rollers of the printer: http://hp.care/2og4V4Q

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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