cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
kathysturkey
New member
1 0 0 0
Message 1 of 2
213
Flag Post

have an HP 7440 printer

HP Recommended
HP pro jet 7740

HI, I have a HP pro jet 7740 printer and would like to print cardstock paper with the weight of 110 pound. This will not put up the paper to go through the printer is their a problem with my machine or it just can't print on heavy card stock paper?  Kathy

1 REPLY 1
Rainbow23
Retired
Retired
7,690 6,955 428 607
Message 2 of 2
Flag Post
HP Recommended

@kathysturkey,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print cardstock paper with the weight of 110 pounds.

 

This issue could occur if the rollers are dusty or the cards stacked in the tray may be more than 30.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link on how to load cards: Loading Paper, Cards, Envelopes 

 

You may also check the link to clean the paper pick rollers of the printer: http://hp.care/2og4V4Q

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation