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retha Honor Student
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help HP printer Envy 5660 Error "load photo paper in tray"

HP Envy 5660 all in one printe
Microsoft Windows Vista (64-bit)

A new Envy 5660, can't get it to print 8x11" size, keeps error message, "load photo paper in tray", need to know how to set printer to print  on regular size paper.  Also explain how to set photo tray to work. 

Or how to set the right preferences, I set it for the 8 1/2 x size paper. 

 

NOTE:  Haven't been able to get information from HP's website, none what so ever.

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help HP printer Envy 5660 Error "load photo paper in tray"

Hi @retha,

 

Thank you for visiting the HP Support Forums! 🙂 I see you are trying to print to your HP Envy 5660 but you keep getting an 'Load photo paper in tray' error message.

 

I would like you to start here: An 'Out of Paper' error message, this will walk you through loading the trays.

 

Printing Photos, I would like you to load the trays, the document will walk you through this and changing the paper type and settings.

 

This will help as well:

 

Printing and Changing Print Settings (Windows)

 

Are you now able to print on 8 1/2 x 11" paper?

 

I will watch for your reply.

HevnLgh
I work on behalf of HP



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