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lizcorrell
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how do I fix a deletefilefailed code 5 error message. tried to download driver for C309a printer

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I tried to print business cards but it looks like my printer heads may be dirty. I get fuzzy image and ink lines.  Searched for feature that will allow me to clean the heads but was told I needed to install the disk.  I tried an install but was told I could not unless I was signed in as admin (which I am).  Went to HP printer website to download/upgrade drivers but was given a "deletefile failed code 5 error message.

 

Ann

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