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Installing new printer,  getting error msg saying HP printer unable to connect to wireless router.   MAC address filtering may be enabled on your wireless router which can prevent HP printer from connecting to your wireless network during setup.

SOLUTION says:  If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer to the list of permitted devices for your wireless router before continuing.

 

Not being especially computer literate, I do not know how to do this.

 

Incidentally, the attempt to install knocked out my internet connection as well.

 

If I cannot find a fix, I will have to return printer to store.

 

Thanks

 

Bill Saxe

2 REPLIES 2
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HI Bil,

The following issue reffer to your router configuration, therefore you will need to contact your ISP to get it sorted:

 

  • Make sure there is no Mac Filtering configured within your router settings.
  • If there is no Mac Filtering configured, I assume your router wireless security may configured as Wep with Shared authentication type, which is not supported by the printer.
    Therefore changing the type into Open or Auto should resolve the problem and allow the printer to successfully connect.

You may contact the Router Service Provider (more likely he router manufactur or the Internet Service Provider will be able to assist you)

 

Please elt me know of any progress,

Shlomi



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My hp 3050a J611g wireless network test results say I must add the MAC address of the printer to the list of permitted devices for the wireless router in order for my printer to work. how do I do that? I'm clueless and printer less. help me please.
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