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- Re: how to get rid of black lines on printed and scanned doc...
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04-01-2012 12:21 PM
I cleaned it really well with distilled water and a microfiber rag so it wouldn't pick up lint. It didn't work. I finally got desperate and cleaned it with alcohol. Low and behold I found an almost invisible speck--IT WORKED!
Thank you very much for the help! This solved a problem I have been working on for days in about 10 minutes!
05-22-2013 09:13 AM - edited 05-22-2013 09:16 AM
YOU! ARE! AWESOME! I know yours is an old reply, but hopefully you'll get my message. I've been fighting with that black line forever and thought I had cleaned all the pertinent areas. And lo and behold, there's a hidden part of the glass that you have uncovered for me. I cleaned it as you suggested and now the evil black line is no longer!!! God bless you Dear!!! 🙂
(This reply is for jandsbob...not sure if I clicked on the correct reply show that it shows under his solution.)
11-11-2013 04:43 PM - last edited on 02-24-2017 11:50 AM by OscarFuentes
Hello aventrella,
I am sorry to hear that you are getting two black vertical lines down the side of your scanned pages. I would like to help. I saw you mention that you have tried the troubleshooting steps posted already, example:cleaning the glass. I would like for you to respond to me with your printers exact model number and I will look into this issue further for you.
How Do I Find My Model Number?
You can also try to Resetting the Printer and ensure your printer is plugged directly into the wall.
Hope to hear from you soon.
Regards,
I work on behalf of HP
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