• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 01:54 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 7 (64-bit)

I have the above printer and new Dell Inspirion desktop computer.  Both are bluetooth and today when I went to scan a document, the printer said "To scan to a computer, make sure that the scanning software has been installed and configured on your computer.'   Windows:  Open the HP printer.   I have never had this message.  I un-installed the printer and re-installed it but am getting the same results.  Was told to install a WIA driver but don't know what to do next.

 

6 REPLIES 6

‎05-01-2017 02:14 PM

HP Recommended
@Archerlove wrote:

I have the above printer and new Dell Inspirion desktop computer.  Both are bluetooth and today when I went to scan a document, the printer said "To scan to a computer, make sure that the scanning software has been installed and configured on your computer, .....

@Archerlove

 

The printer does not support Bluetooth. Sounds like you have not install printer software and drivers to your Dell  computer. Please download the following package and install to your computer

 

       http://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970__Full_WebPack_1975.exe

 

Note: HP 697x (where x=0 to 9) printers use same software and drivers.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-01-2017 02:16 PM

HP Recommended

The printer is definitely blue tooth

Was this reply helpful? Yes No

‎05-01-2017 02:46 PM

HP Recommended
@Archerlove wrote:

The printer is definitely blue tooth

No, it only has:

 

Connectivity

 

HP ePrint capability Yes Mobile printing capability HP ePrint
Apple AirPrint™
Mopria™-certified
Wireless Direct printing 4  Wireless capability

  • Yes, built-in WiFi 802.11b/g/n

Connectivity, standard

  • 1 USB 2.0
  • 1 Host USB
  • 1 Ethernet
  • 1 Wireless 802.11b/g/n
  • 1 RJ-11 fax

Its full specs

  http://www8.hp.com/us/en/products/printers/product-detail.html?oid=11161266#!tab=specs

 

Wireless and Bluetooth are 2 different things.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-01-2017 02:54 PM

HP Recommended

Why would it have worked until today?

Was this reply helpful? Yes No

‎05-01-2017 03:00 PM

HP Recommended
@Archerlove wrote:

Why would it have worked until today?

Hi,

 

Windows and/or HP updates may remove something. Please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-03-2017 06:04 PM

HP Recommended

I downloaded your link thank you and said download failed and says make sure computer is connected to printer - I followed everything the link said to do - it looked like is was loading

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.