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05-16-2011 03:17 PM - last edited on 04-18-2016 12:59 PM by OscarFuentes
I am sorry that you are having a print issue using your email. I would like to konw what kind of Hp printer you have, it may be ePrint enabled and you would simply email the content to the printer. If your printer has a lower case (e) in the name your printer is compatible. Ex. Hp Photosmart Premium e-All-In-One printer. If your printer is not compatible with ePrint I would like to know the email client that you are using. If there is a printer action button in your email client and you are not seeing your printer, then you may have to add the printer again. First, I would recommend downloading the Hp Print Diagnostic Utility. This is a tool that helps diagnose print issues. The tool will run a series of test and display troubleshooting information or a Fix button that automatically fixes the issue for you. Please let me know if this helps or not. I would be glad to further assist you if necessary. Thanks! Here is the link:
Although I work for HP, my posts and replies are my own opinion and not those of HP.