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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hello murielshindler1,

 

Are you seeing an error on your screen? What version of Mac are you running? I will try to find some information to help you out.

I worked on behalf of HP.
HP Recommended

.

I worked on behalf of HP.
HP Recommended

I have a new HP8600 series printer with scan capacity.  But when I open HP utiity, I get an error message saying that I cannot activate the scanner.  Please help.

 

Anne Morgan

HP Recommended

Hi Fisherwoman,

 

I'm sorry to hear you are having problems scanning with your new Officejet 8600 and your Mac.

 

To better assist you can you please provide further information:

 

1)            What model of Officejet Pro 8600 do you have (Basic, Plus, or Premium)? If you know your model/product number that would provide the information.

2)            How is the printer connected (USB cable, wireless, or ethernet)?

3)            Are you still running Mac OS X 10.6.8 (as per thread title)?  I'm asking because Mac OS X 10.9 Mavericks has been recently introduced and is available for download free of charge.

4)            When you installed the printer driver and software did you install the full feature software?

 

How Do I Find My Model Number or Product Number?

http://support.hp.com/us-en/document/bph07555

 

--------------------------
Regards,
Happytohelp
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I work on behalf of HP
HP Recommended

How do I scan to my mac from my hp 8600 pro plus

HP Recommended
I have a newer printer/fax/scanner and everything works except the scanner. Please help ,
HP Recommended

Hi!

 

@vincenicholson

 

Welcome to the HP Support Forums.

 

I have included a document on how to scan from your Apple device.  I included the documents for the various versions of Mac in case you have a different Mac OS than Mac OS X v10.6 mentioned in the title thread.

 

How to Scan: Mac OS X v10.6

http://support.hp.com/us-en/document/c03548824

 

How to Scan: Mac OS X v10.7

http://support.hp.com/us-en/document/c03548786

 

How to Scan: Mac OS X v10.8

http://support.hp.com/us-en/document/c03518299

 

How to Scan: Mac OS X v10.9

http://support.hp.com/us-en/document/c03967506

 

@Fisherwoman

 

I'm sorry that you missed my response to your first post.  I have included a link my post.  I've asked several questions so I can better assist you to resolve your scanning issue.

 

HP Support Forums post by Happytohelp01 to Fisherwoman

http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning-EXPERTS-ONLINE/how-to-set-up-hp-officejet-pro...

 

--------------------------
Regards,
Happytohelp
Please click the Thumbs Up to show you like my post or to say thanks!

I work on behalf of HP
HP Recommended

I follow HP instructions to install scan option but there is no option to choose that says scan to computer. Anyone have guidance for me?

 

HP Recommended

Hi gdachno,

 

I can defiantly help you resolve the scan to computer issue you are experiencing. Please follow the instructions in the link below to correct the issue.

 

Scan to computer option missing. < Click here.

 

Please let me know if this resolves the issue, thanks.
 

Sunshyn2005
I work on behalf of HP


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Thanks but there was additional steps that needed to be completed to get the scan enabled.

 

I ended up calling HP Support.  This is how they resolved the issue

 

1)  Downloaded the latest print driver from the the HP Website.  The softward disk did not have have the latest.

2)  Went to apple site and downloaded the the latest HPPrintDriver 2.16.1

3) Change to a static IP address.

4) Installed the HP driver (from HP)

5) Installed the HPPrintDriver (from apple)

6) Then enabled scan function under "Scan to Computer" from the HP Utility window.

 

 

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