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pjm358
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Message 1 of 2
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hp 4520 access denied in setting for printer

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hp4520
Microsoft Windows 10 (64-bit)

hp 4520 access denied in settings for printer.  Cannot change features.  "access denied message.  Last Windows update 5/22/17  "windows update 1703"

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The_Fossette
HP Support Agent
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Message 2 of 2
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Hi @pjm358

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting an error saying access denied when trying to access the printer features.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the printer was working fine?
  • What feature are you trying to change?
  • Are you able to print?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to uninstall the printer completely from the computer and install it again.

 

Follow the steps in the below article to uninstall the printer.

 

http://hp.care/2qpxY78

 

Once the printer is uninstalled, restart the computer and follow the steps in the below article to install it.

 

http://hp.care/2pMvsYe

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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