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05-14-2017 01:09 PM
I have hp 4645 all in one printer. when i try to copy or scan i have vertical band ( in black or colors according to the settings i choose) at a size of a 1 cm at average at the right side of the page. i tried to clean the scanner but without any benefit then replaced the ink cartridges but without any progress. i even made a reset for the printer several times but i didn`t work. the proplen dosen`t exist in printing.
how can i resolve the proplem?
05-15-2017 02:18 PM
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I see from the post that you are having trouble scanning and copying using your HP DeskJet 4645 printer. Don't worry as I have a few steps to help you get through this concern,
To provide you with an accurate solution, I'll need a few more details:
Does that Scanner bulb light up?
Does the scanner bar move when you open the lid & press the copy button?
Have you tried to clean the scanner glass and the plastic strips inside the document feeder with a soft, lint-free cloth sprayed with glass cleaner.
In the meantime, let's start off by performing a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Next thing, I would suggest here is to clean the scanner glass and document feeder plastic strip with the soft lint cloth and then try to make a copy and check if there are any vertical lines.
For more details, please follow the steps suggested in the support document for - HP Printers - Fixing Scan Quality Issues
If there is a vertical line, which means that it could be a hardware issue. I would suggest you contact our HP phone support for available service related options. If your product is out of warranty please choose paid options to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
05-20-2017 03:39 AM
thanks for reply. i have performed a hard reset as you suggested. unfortunately it didn`t resolve the problem. in resposnse to your questions :
- indeed the scanner bulb lights up.
- the scanner bar moves when i open the lid and try to copy.
- i tried to clean the scanner glass and the plastic strips in the feeder bit it didn`t resolve the problem.
unfortunately, i had reported the problem to hp support during the warranty period. they suggested i clean the scanner glass but it didn`t work, then they suggested i replace the ink cartridges and even that didn`t help. meanwhile the warranty has ended so they refused to grant me a service.
i need your help. i can attach a vedio that documents the probkem and ask you to intrvene in the hp support to give me a service freely according to the warranty.
05-20-2017 10:39 AM - edited 05-20-2017 10:52 AM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.
I am not an HP Employee