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I have the same problem. Are they selling us defective printers?

It seems that other models of HP printers have the same problem.

I will look into non HP laser printers.

 

 

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Message 12 of 32
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My 5510 is 16 mnd and wont print black. It has been unused for 30 days in hot summer. I have tryed all the cleenings but it still wont print black  - my next printer will not be a HP.

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Message 13 of 32
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After some research I found this is an ongoing problem ( since at least 2007) with other HP models as well, but HP continues selling these printers to unsuspecting customers.

HP's solution: Buy another printer.

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I have owned HP in the past and was very satisfied. My fax machine still works very well only I wanted a wireless product. I am very disappointed with this printer. I have taken back a lot of ink cartridges because I thought it was the cartridge not working right. When I put an old one in, it wants to work but no ink left.  May I suggest that you guys look at the possibilty that it is the cartridge that is the problem?

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My printer just developed this problem.  According to ink levels the black was low so I had another I had purchased not that long ago.  The black started printing very little or not at all so I put in the new cartridge.  Same problem.  Thought it was a faulty cartridge.  I tried all the trouble shooting that HP suggested and nothing worked.  Tried cleaning the head with an alcohol swab, same results.  Bought a new cartridge, same results.  Of course my printer is out of warranty and after reading the forum all have the same problems.  I am really disappointed.  I had not planned on buying a new printer but it sounds like HP just doesn't care.

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problem with hp 5510 printer.  Printer will not print black.  All print catridges have been chanhed.  Cleaning done.  Print instructions have normal settings, not grey scale or other option.  How do you fix the lack of black printing

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Been through all steps. Cannot find levers.

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Message 18 of 32
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@sueali301 wrote:

Been through all steps. Cannot find levers.


The printhead on the Photosmart 5510 is not removable.  For the Photosmart 5510 the troubleshooting steps in the document here may help.  Especially make sure the vents are cleared.  If that does not resolve the issue then resetting the printer as described in the post here may help.  If this does not resolve the issue then read the entire thread here and try requesting reset instructions.

 

If your printer is under warranty I suggest you contact HP for warranty service.  If you are in the US call 1-800-HPINVENt, elewhere see the contact information here.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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Message 19 of 32
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My HP priner 5510 Photosmart All-in-one has stopped printing black.  It still prints grey.  I have sent it through the

HP print doctor and they changed my drivers, cleaned the printer heads and cleaned the printer bar.  A still can't get a black print out.

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Hello Bardoo-2 and welcome to the HP forums!

I'm sorry to hear your Photosmart 5510 has stopped printing black, but I will definitely to my best to assist you with this issue Smiley Happy

I will recommend that you follow the steps in this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. If those steps do not resolve your issue, please let me know if the printer is in or out of warranty and what country you're in. Please feel free to private message me the country information.

Hope to hear from you soon!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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