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‎05-24-2017 12:15 PM

HP Recommended
Product: Officejet 6500A Plus
Operating System: Microsoft Windows XP
The touchscreen on my printer is unresponsive. The only buttons that work at the back and question. It's currently giving me a message on ink that needs to be replaced. I've got new ink properly installed and it won't let me cancel that message or go to the home screen. It's currently a useless printer that will turn on/off but won't print/scan/copy. I've done the power restart and taken the ink cartridges in/out. Help?!
1 REPLY 1

‎05-24-2017 04:24 PM

HP Recommended

With the power on, unplug the unit from the wall outlet.  Wait 10 mins.  Plug the unit back into the wall not using any power strip or surge protector.  Power the unit up if it does not.  Status now?

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