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08-22-2016 09:23 PM
Just installed my printer onto my new computer with Windows 10, I downloaded the program right from the hp website to make sure I had the most updated version. Now after a week of printing fine it's printing only half pages. I had this same problem with our old computer after we upgraded it to windows 10. I tried uninstalling and reinstalling it on that computer and it didn't work. I am extremely frustrated, I homeschool and my printer is a fundemental part in it please help!!
08-24-2016 02:21 PM
Thanks for reaching out to the HP Support Forums for a solution to your printing issue.
I understand that you have been using an HP ENVY 4502 e-All-in-One Printer with a Windows 10 computer and it was printing fine, but now is only printing half pages. I would like to help with that.
I would start by checking to see if the printer can print fine on its own by printing a Printer Status Report. This support document shows how this can be done using the printer control panel - Print Self-Test Pages.
If the Printer Status Report prints properly, there may a software issue.
Try downloading and running the HP Print and Scan Doctor to check the printer software. This tool can diagnose and fix many printing and printer software issues.
Please let me know if this resolves the issue, or if you require further assistance.
In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. :)
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