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Dorothy2
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hp office jet 4630

HP Recommended

I just purchased a HP Officejet 4630.  The message that came up immediately upon installation is to turn printer off and then on & if the problem is not fixed, the scanner component is broken and cannot copy or scan.

Thanks for your help,

Dorothy

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ReverseTalk
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Hello,

 

I suggest downloading and installing the print and scan doctor to diagnose the issue.

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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jabzi
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Hello, 

 

It seems to be an hardware issue with scanning module. 

Iam afraid, you might have to get the printer SERVICED.

 

Please call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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