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hp officejet 6500 error-general printer error
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Student
Posts: 1
Member Since: ‎04-15-2011
Message 11 of 44 (20,243 Views)

Re: hp officejet 6500 error-general printer error

Okay, I have the same issue discussed in this question.  Each time my computer(apple) goes to sleep the printer will not work when the computer wakes up.  I need to delete the printer from the printer fax , shut it down, unplug, wait 15 seconds, plug the printer back in, turn it on and install the printer again.  This happens everyday!!  HP tells me that there is a  known problem with the 6500 wireless and that they are working on a solution.   I am still waiting to find out the solution,  I put the message here because I am very irritated that I need to go through this process daily.   What is HP doing to solve the problem?

Honor Student
Posts: 2
Member Since: ‎08-28-2010
Message 12 of 44 (19,904 Views)

Re: hp officejet 6500 error-general printer error

I had the same problem.    While the printer was on, I manually moved the print head assembly to the center and removed some crumpled paper to the far right of  the head assembly track. I also removed a paper jam in the normal paper path – Problem solved

Honor Student
Posts: 1
Member Since: ‎07-22-2011
Message 13 of 44 (19,665 Views)

Re: hp officejet 6500 error-general printer error

how do i get rid of the general error

refer to documentation 0x61011 bec please someone help

Honor Student
Posts: 2
Member Since: ‎08-18-2011
Message 14 of 44 (19,499 Views)

Re: hp officejet 6500 error-general printer error

0 61011bec

Honor Student
Posts: 2
Member Since: ‎08-18-2011
Message 15 of 44 (19,496 Views)

Re: hp officejet 6500 error-general printer error

error 0 6011bec

Honor Student
Posts: 3
Member Since: ‎09-25-2011
Message 16 of 44 (19,242 Views)

Re: hp officejet 6500 error-general printer error

Did all of the video and it still doesn't work . . .

so that means - "go buy a new one right?"

Tutor
Posts: 15
Member Since: ‎07-20-2011
Message 17 of 44 (19,085 Views)

Re: hp officejet 6500 error-general printer error

It's all lies and innuendo. No one really knows what this is.

 

I just opened the printer and closed it and then continued with what I was doing and it finally came around.

Student
Posts: 1
Member Since: ‎01-03-2012
Message 18 of 44 (18,618 Views)

Re: hp officejet 6500 error-general printer error

HP Officejet 6500 wireless.  does not scan, fax or print.  General Printer Error 0x61011bed oUR PRINTER HAS BEEN RUNNING WELL FOR SEVERAL YEARS.  Help this is a business.

Student
Posts: 1
Member Since: ‎02-04-2012
Message 19 of 44 (18,384 Views)

Re: hp officejet 6500 error-general printer error

While printing, a sheet of paper jammed.  I removed the torn paper easily from the front, checked the back loader and could see nothing more.  However, a small amount of paper may still be in the mechanism????

 

I now get error message "Check printer documentation 0x6101 1bec.  I have read some of the other suggested solutions for this error message but none seem to work.  

 

Please help - My husband and I both run businesses from home and it is imperative to get this thing going again.

Intern
Posts: 88
Member Since: ‎06-14-2011
Message 20 of 44 (18,160 Views)

Re: hp officejet 6500 error-general printer error

Could appears on these printers:

  • HP Photosmart D5460, D5463, et D5468 
  • HP Officejet 6500
Solution 1:
  • With the printer power on, disconnect the USB cable from the computer.
  • Remove the ink cartridges
  • Unplug the power cord. Wait for at least 1 minute. Plug the unit back in (press the power button if necessary)
  • Wait for the "Insert Cartridges" message. Reinstall the cartridges
    Close the product doors
  • If you receive a recalibration message, allow the printer to complete this task
  • Reconnect the USB cable
  • Try your print job again

 

Solution 2:
  • Plug it directly into the wall, rather than into a UPS.
  • Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
  • Wait 30 seconds.
  • Plug in the power cable to All-in-One and also to wall outlet.
  • Check for the functionality.


Solution 3:
  • Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
  • Then, press and hold # and 6 while plugging in the power cord.
  • Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One

Solution 4:

  • Power off
  • Unplug the power cable from the wall outlet (should always power off first using the power button).
  • Remove the back piece and putting it back, making sure it's well adjusted.
  • Removed the piece where the printed paper land, and putting bac.

 Solution 5: fixing carriage jam on HP Officejet 6500  

tecnical support for hp printing
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