Note on archived topics.
03-25-2012 08:03 AM
I followed all directions, had no paper anywhere. It still gives me that error. I was able to get it printing by unplugging the unit and wall plug - but still shows the error message. 0x610000f6
Also, when I install my color cartridges, they never show full and read empty up even without use within a month.
My unit is 1.5 years old.
04-28-2012 08:28 AM
06-23-2012 04:34 PM
I also have the dreaded 0x61011 bec error and believe that it comes from the paper feed rollers. During the initialization paper should feed into the printer to run the alignment test. When it comes to that point it goes through the gyrations like it's sucking up a sheet but it doesn't. I don't see the two rubber feed rollers drop down on the top of the paper to pull it up to the carriage.
I called HP and plunked down my $24.95 to let them troubleshoot it. We went through exactly the same tests with the same result. Their final answer: Buy a new printer! I could get a refurb 6500a for $129. Told him OfficeMax sells them for $119. Said he could sell me a 6600 for $134.. That's a good price but I hate throwing away what was a perfectly good 14month old 6500aPlus.
I'm gonna try and find the service manual or some breakdown and tear this *ucker apart. Goes against my grain to not be able to repair things. (too many trips down to the tube tester at Radio Shack).
IMPORTANT INFORMATION FOR HP6500a+ OWNERS
One thing: to reset the 6500a+ the *+9 doesn't work. On powering up, you tap the back-arrow key 4 times. This gives you a tools menu, tap, gives you a string of numbers, press OK. According to the "engineer" (ha ha) this does a factory reset. Kind of sounds like Dorothy in the Wizard of Oz. Too bad we can't get him to solve this mystery.
Good luck to all..
06-26-2012 12:58 AM
Your OfficeJet 6500 may need resetting. With the printer power on:
1) Disconnect the USB cable from your computer
2) Remove the ink cartridges
3) Unplug the power cord. Wait for at least 1 minute. Plug the unit back in (press the power button if necessary)
4) Wait for the "Insert Cartridges" message. Reinstall the cartridges
5) Close the product doors
6) If you receive a recalibration message, allow the printer to complete this task
7) Reconnect the USB cable
😎 Try your print job again
12-13-2012 10:41 AM
After watching the video, I checked the inside with a flashlight. OMG!! The ink build up on the right was unbelievable. I have had the printer just shy of three years. I gloved up and spent about 30 minutes pulling out three years worth of gunked up ink. The printer is working and the error message has finally stopped.
01-23-2013 08:22 AM - edited 01-23-2013 08:26 AM
Hi all, my conclusion is: this printer is one big piece of s... I followed all the instructions ALL OF THEM. At the beginning, the video helped me 3 or 4 times to resolve the issue (but I still have no clue why the message "general printer error" appears since I never had any paper jam issue). Sometimes it was enough to close the printer doors or move the cartridges. I spent hours and hours and I still have this message. There was never an issue of a paper jam, nor spilled ink or anything like that...
As one user said the reason of getting the message is still unknown (apart from the paper jam issue). I regret having bought the printer and not having return it on time while it was still under warranty (it's hardly 1.5 year old). I spent a lot of money buying original cartidges (it was the first reason I bought the printer- it was supposed to be cheap in cartridges!!!) although we use it very rarely. It seems that they dry out very quickly, it's a disaster. Never again!
01-24-2013 08:00 AM - edited 01-24-2013 01:58 PM
Hi again, I cannot believe it! After the last 3 days that I spent FULL-TIME trying to fix the issue, I hit the printer today 3 times quite strongly and it got to work again without any issue 😕 It aligned the cartridges, printed out the print report...No "general printer error" message so far (till next time I guess :-), it prints and copies. It looks like it's a very fragile product and most of the users have no clue why this message appears nor how to fix it (regardless all the instructions given in the forum). I maintain my opinion about this printer...
02-05-2013 05:25 AM
1. Plug it directly into the wall, rather than into a UPS
2. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
3. Wait 30 seconds.
4. Plug in the power cable to All-in-One and also to wall outlet.
5. Check for the functionality.
I still had the error message, so they said to reset the printer to factory default settings:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
My message was "Semi NVM Reset," then it went back to the error message again.
HP then said "I am sorry to inform you that we have tried all the possible troubleshooting steps that should resolve the issue. However, the issue at hand seems to be with the hardware malfunction of the unit."
Since my printer was still under warranty, HP offered to send me a new one in exchange, or said I could take it back to the store where I bought it, even though I no longer had the original box, installation CD, etc. They said if the store would not take it back, contact HP again, who would exchange it. I decided to take it back to the store where I bought it, who exchanged it for the exact same model with no problem.