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Honor Student
Posts: 2
Member Since: ‎09-25-2011
Message 1 of 9 (31,839 Views)

hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

[ Edited ]

hp officejet 6500 model e709a,  what do I do to fix this issue

 

 

All fixed.  HP tech support uninstalled drivers then installed "full feature software & drivers". 

0 Kudos
Grad Student
Posts: 290
Member Since: ‎09-19-2011
Message 2 of 9 (31,828 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

You will need to Activate the scan to Computer everytime you want to scan.

This is because, by default, the software is not running in the background.

If you have installed the complete Software given with this product, you can go to Start>HP>HP Officejet 6500

This will open up the Solution Center.

In this, you can select the option for Activate Scan to Computer. (Assuming you are using HP OJ 6500 A)

 

Once this is done, you should be able to see the Computer and scan options on your front panel.

 

I work for HP.
Honor Student
Posts: 2
Member Since: ‎09-25-2011
Message 3 of 9 (31,824 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

Thanks for the info.

 

I do not have the software for my hp 6500 printer.  Downloaded drivers for new computer from hp site.  Can Best Buy Geek squad help me with this?? 

Tutor
Posts: 13
Member Since: ‎04-06-2010
Message 4 of 9 (31,799 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

[ Edited ]

(never mind, I think I posted this to the wrong thread).

Master's Graduate
Posts: 368
Member Since: ‎09-10-2011
Message 5 of 9 (31,788 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

Hi raf12,

 

You can download the software from this forum. Locate Support & Drivers at the top of the page or you can download here!

*Take note of your operating system before downloading.

 

Hope this works for you!

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Cheers! Smiley Happy

* If this post has helped you, the White Kudos star on the left is a great way to say thanks!
* Please mark Accept As Solution if it solves your problem so other users can benefit as well.
Student
Posts: 1
Member Since: ‎02-26-2013
Message 6 of 9 (25,706 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

says starting scan but scan doesn't start

 

Top Student
Posts: 7
Member Since: ‎08-31-2013
Message 7 of 9 (22,244 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

how do i scan a photo from hp officejet 4500 to windows 8

Top Student
Posts: 7
Member Since: ‎08-31-2013
Message 8 of 9 (22,243 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

how do i scan a photo from hp officejet4500 printer  to windows 8

Student
Posts: 1
Member Since: ‎09-12-2014
Message 9 of 9 (14,555 Views)

Re: hp officejet 6500 "no scan options, refer to device documentation to troubleshoot. press ok

how do i get the hp officejet to scan onto my windows 8...(pavilion 23 hp)

 

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