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Gidi
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hp officejet pro 8600 plus does not scan/copy correctly.

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I get a page full of coloured stripes but no copy. What is wrong?

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Travis_C
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Hello Gidi

 

Could you please attach a scan showing the problem. It will be helpful in figuring out what is wrong. The article below may help resolve the issue.

Bands, lines, and streaks in Scans

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When a solution is found please mark the post that solves your issue.
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Gidi
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Providing you with a scan is impossible because the scan doesn't work. That is the problem.

In the meantime I had a chatsession with the servicecentre of HP.

Obviously it was a hardware problem, I had to go back to the shop where I bought the printer to get a new one.

I'm glad to inform you that this new printer is working perfectly.

 

This means the problem is solved now.

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DSB123
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I have the exact same problem but I purchased mine at Office Depot in March and they have a 14 day return policy. Any other advice?

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Travis_C
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Hello DSB123

 

Try updating the firmware first if you have not done so already.

Officejet Pro 8600 Firmware

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DSB123
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I checked and I have the lastest frimware version: CLP1CN1150CR.

Any other suggestions? It did work in the beginning. I have owned this printer for less than 3 months.

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Travis_C
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Hello DSB123

 

It sounds like a hardware failure with the scanner. I would suggest calling HP Support.

HP Phone Assist

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When a solution is found please mark the post that solves your issue.
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340hemi
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I am having the same exact issue. Never used the scanner before today. Also produces the same issue when scanning directly from the Auto Feed. HELP PLEASE

ScanIssue.jpg

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Angel2012NYC
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folks try this link below it solve my issue witch was the same as yours...all i did was leave the printer on and pulled the power plug to do a hard reset and the streaks are now gone it solved the bad scanning issue ....there are also other steps that you can try just in case this method does not work for you.... hope this helps...GOOGLE ROCKS!!

 

 

http://support.hp.com/us-en/document/c02881567

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Loball1
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This is exactly what my printer is doing! It prints fine, but scanning and copying both look like this. I've tried the "hard start" recommended in troubleshooting and it did not help.
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