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Honor Student
Posts: 4
Member Since: ‎04-05-2014
Message 1 of 6 (722 Views)

hp photo creation

Windows 7

 

I get the following when trying to load HP Photo Creation:

 

An error has occurred in the script on this page:

 

Line    5098

Char    2

Error   'catalog\Widget' is undefined

Code     0

URL        rllph///app/catalog.js

 

I tried to reinstall the program and also restore computer to an ealier datee,but same result 

What is my next move if any?

 

Thanks

 

0 Kudos
PhD Student
Posts: 977
Member Since: ‎01-18-2011
Message 2 of 6 (697 Views)

Re: hp photo creation

Hi Serge.

 

It could be a temporary glitch in your Internet connection. If you continue to get the error, please contact our customer support team at www.hp.com/global/us/en/consumer/digital_photography/free/software/support-form.html


Thank you for using HP Photo Creations,

RocketLife

RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
» Browse the FAQ at RocketLifeSupport.com
Honor Student
Posts: 4
Member Since: ‎04-05-2014
Message 3 of 6 (684 Views)

Re: hp photo creation

It is not a temporary glitch. I deleted that version, downloaded an earliar one but once updated the same error keeps occurring.  I will have to contact the support team.

 Thanks, Serge


RocketLife wrote:

Hi Serge.

 

It could be a temporary glitch in your Internet connection. If you continue to get the error, please contact our customer support team at www.hp.com/global/us/en/consumer/digital_photography/free/software/support-form.html


Thank you for using HP Photo Creations,

RocketLife


 

 

Honor Student
Posts: 4
Member Since: ‎04-05-2014
Message 4 of 6 (672 Views)

Re: hp photo creation


RocketLife wrote:

Hi Serge.

 

It could be a temporary glitch in your Internet connection. If you continue to get the error, please contact our customer support team at www.hp.com/global/us/en/consumer/digital_photography/free/software/support-form.html


Thank you for using HP Photo Creations,

RocketLife


What ever it was, I do not know. After 3 days of trying, HP Photo Creations finally opened. Thanks for your patience. Yes, I will also call it a glitch. :-)

 

Serge

PhD Student
Posts: 977
Member Since: ‎01-18-2011
Message 5 of 6 (663 Views)

Re: hp photo creation

Great! I'll let Customer Support know anyway, in case this ever comes up again.

 

Thank you, 

 

RocketLife

RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
» Browse the FAQ at RocketLifeSupport.com
Highlighted
Honor Student
Posts: 4
Member Since: ‎04-05-2014
Message 6 of 6 (656 Views)

Re: hp photo creation


RocketLife wrote:

Great! I'll let Customer Support know anyway, in case this ever comes up again.

 

Thank you, 

 

RocketLife


I also advised them immediately

 

SergeI

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