hp photosmart 5524 stopped printing after trying to print card

[julia99]

I printed out on a sheet of paper ok. Then I tried printing on some slim card (the sort you might get on a birthday card). The card rolled through the printer but hardly printed any ink. I tried it again, and it then printed no ink. Now when I try to print on a piece of paper the paper rolls through, but nothing prints. 

I did all this with the black ink by the way. The printer still prints out ok with blue ink. 

I replaced all of the cartridges at the stard of this process btw

[Rainbow23]

Hi @julia99,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP Photosmart 5524 e-All-in-One Printer after trying to print on the slim card.

This could be an issue with the printhead.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Print Quality Issues

Let me know how this works.
 

You have a good day ahead.

[julia99]

Hi @Rainbow23 I'm afraid that didn't work. The black bar on the print quality diagnostics report is not printing. I went through all the steps but nothing managed to get black to print. The black ink cartridge is full as it is new. I've checked the vent on the cartridge and that is ok. It is fully into it's slot. I cleaned the cartridge heads and ran through the alignment process. 

When I try to print a document with black text it just comes out as a clean page. The printer tries to print it, ie I can hear it printing out each line, but nothing is transferred onto the page. I can print in grey however, which seems odd to me. 

[Rainbow23]

Hi @julia99,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This could be a hardware issue with the unit.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.