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Honor Student
Posts: 2
Member Since: ‎09-12-2013
Message 1 of 5 (1,169 Views)

hp photosmart c4680 scan error

Hi, I have a Photosmart C4680 that has always been functionning well untill today. When I try to scan I have this error message: Scan error. Try to scan from computer or see documentation. Otherwise, printing still works...

Does anyone knows how to solve that ? 

Thanks

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PhD Student
Posts: 845
Member Since: ‎11-01-2009
Message 2 of 5 (1,158 Views)

Re: hp photosmart c4680 scan error

Hi,

 

Please download and run the HP print scan doctor

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-120776-1&cc=us&dlc=en&lc=en...

 

If it doesnt resolve the issue then

Uninstall the software and restart the comp....

Go to Adobe.com and install or update to the latest flash player....

Reinstall the software.....

 

Hope this helps....

 

Although I am an HP employee, I am speaking for myself and not for HP.

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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Although I am an HP employee, I am speaking for myself and not for HP.

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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Honor Student
Posts: 2
Member Since: ‎09-12-2013
Message 3 of 5 (1,153 Views)

Re: hp photosmart c4680 scan error

Hi, thanks for your answer, but the document isn't compatible with Mac...

PhD Student
Posts: 845
Member Since: ‎11-01-2009
Message 4 of 5 (1,148 Views)

Re: hp photosmart c4680 scan error

Hi,

 

Sorry about it...since the OS was not mentioned i thought it was windows....

 

but if you have mac then this steps wont work...

 

Sorry....

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
PhD Student
Posts: 845
Member Since: ‎11-01-2009
Message 5 of 5 (1,145 Views)

Re: hp photosmart c4680 scan error

[ Edited ]

Hi,

 

I'm not a MAC expert but You can try out this HP document

 

http://support.hp.com/us-en/document/c00274694

 

Hope this helps....

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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