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dhenders Top Student
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hp photosmart e-all-n-one d100 stopped copying

My HP photosmart e-all-n-one d100 stopped copying. It prints and scans with no problems.

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hp photosmart e-all-n-one d100 stopped copying

Do you mean the D110, or the Envy 100 d410?  I'm having trouble finding any information on a D100.

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dhenders Top Student
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hp photosmart e-all-n-one d100 stopped copying

I meant D110.
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hp photosmart e-all-n-one d100 stopped copying

When you try to copy do you get any errors or does it just not work?

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dhenders Top Student
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hp photosmart e-all-n-one d100 stopped copying

There are no error messages. It goes through the prompts for color/black, # of copies, then just goes back to the home screen. No sounds or lights... nothing.
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hp photosmart e-all-n-one d100 stopped copying

That's kinda weird.  Sounds like there might be something glitching the firmware on the printer.  First thing to do is a hard reset.  Hard resets flash the printer's RAM and can clear alot of glitches caused by static or other electrictronic interference.  To do a hard reset:

 

  1. Make sure the printer is on.
  2. Pull the power cord from the back of the printer.
  3. Pull the USB cord from the printer (if used).
  4. Pull the power cord from the wall.
  5. Wait 30 seconds.
  6. Make sure to plug the power cord into a wall outlet and not a power strip or surge protector.
  7. Plug the printer back up and reconnect the USB cable (if used).
  8. Turn the printer on and try to copy.

Let me know what happens.

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dhenders Top Student
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hp photosmart e-all-n-one d100 stopped copying

I tried your instructions but still no copies. Anything else?
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hp photosmart e-all-n-one d100 stopped copying

Are you still able to scan?

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dhenders Top Student
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Yes
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hp photosmart e-all-n-one d100 stopped copying

The only work around would be to scan in the documents and then print them.  Sorry.

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