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Honor Student
Posts: 2
Member Since: ‎08-17-2013
Message 1 of 4 (1,053 Views)

hp psc 1210 won't print although it scans and copies ok.

Hello,

 

I just bought a ASUS laptop with Windows 8. It recognized my HP psc 1210 printer and added the printer ok. I can use the printer to scan a photo or make copies of a page ok, but it won't print. It says the printer is ready. But when I tried to print, nothing happens, the document is in the queue forever.

 

When I ran the troubleshooter, it says my laptop has USB 3.0 and it is not compatible with old USB 2.0 cable. But why does my printer scan and copy ok, but not print?

 

Any help is greatly appreciated!

 

Dana

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Grad Student
Posts: 175
Member Since: ‎08-10-2011
Message 2 of 4 (1,045 Views)

Re: hp psc 1210 won't print although it scans and copies ok.

Interesting that you are able to scan using the USB 3.0, For making copy it doesn't matter to which OS or USb port the printer is connected to as it doesn't interact with the PC while making a copy. Do you have any other USB port which is not blue in color as USB 3.0 is typically colored in blue..
Honor Student
Posts: 2
Member Since: ‎08-17-2013
Message 3 of 4 (1,037 Views)

Re: hp psc 1210 won't print although it scans and copies ok.

Hi,

 

Thank you so much. Yes, I have two USB ports that are not in blue. I used one of them and reset my printer and remove the printer from my laptop and eventually it started printing! I really appreciate your help!!

 

Dana


vthapa wrote:
Interesting that you are able to scan using the USB 3.0, For making copy it doesn't matter to which OS or USb port the printer is connected to as it doesn't interact with the PC while making a copy. Do you have any other USB port which is not blue in color as USB 3.0 is typically colored in blue..

 

Grad Student
Posts: 175
Member Since: ‎08-10-2011
Message 4 of 4 (1,030 Views)

Re: hp psc 1210 won't print although it scans and copies ok.

Glad it worked...
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