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Joanne3282
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Message 1 of 6
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hp psc 750 printer only prints few lines or half pages on windows10

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hp psc 750
Microsoft Windows 10 (64-bit)

Hey,

 

I have installed my old psc 750 printer (worked fin now for 15 years without any trouble)  by USB on my new computer (running windows 10, french).

Windows 10 immediately recognised a new device and installed the driver (suppose its preinstalled in Windows 10).

 

The scanner an the copie work fine.

 

Just printing doesn't work. It doesn't matter if I print from the internet or Excel or Word.  I always get only a few lignes, max half a page and then

 

the documents in Word get stuck in the waiting line: "error, could not print"

 

Troubleschooting: "Your printer is an old device USB 2 and will not work on USB3. " I always thought "downgrading" was fine?

 

I desinstalled the driver and reinstalled it: no change

 

Thanks for any help

 

 

 

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Rainbow23
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Message 2 of 6
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Hi @Joanne3282,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your hp psc 750 printer.

 

You may install the built-in drivers for Windows 10 from the link: Installing and Using the Windows Built-in Print Driver

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Joanne3282
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Message 3 of 6
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Thank for your answer, but I have tried this driver already. installation - restart. No effect.

 

More ideas

 

Joanne

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Rainbow23
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Message 4 of 6
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Hi @Joanne3282,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

This could be a driver compatibility issue.

 

Please follow the document in link: Windows 10 Built-in Driver Failed to Install

 

If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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Joanne3282
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Message 5 of 6
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Thanks for your help

 

I have one last question:

Could it be the USB-connexion?

The troubleschooting tool says that I need to put the printer to a USB2 connector because the printer is old an can not work on an USB3. But my computer doesn't have no USB2 connectors anymore.

 

Joanne

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sandytechy20
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Message 6 of 6
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@Joanne3282

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

I request you to contact HP Phone support for further assistance on this.

 

Cheers

Sandytechy20
I am an HP Employee

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