cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Bauer2004
New member
1 0 0 0
Message 1 of 2
193
Flag Post

hp3632 will not print

HP Recommended
F5S47A
Microsoft Windows 8 (64-bit)

I have a hp3632 deskjet that has already been installed. Recently I had to stop a document already in print queue. When I try to print later, I am getting a message the selected printer is not available or installed correctly. Check your printer or try selecting anoter printer.  I have checked my connection, turned it off then on.  I have exhausted the resources of my knowledge.  Should I uninstall the current software?  Thank you in advance!

0 Kudos
1 REPLY 1
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,498
Message 2 of 2
Flag Post
HP Recommended

Hi @Bauer2004,

 

 

Good Day.   Thank you for stopping by the HP forums. I reviewed the post regarding assistance with printing issues and installing the printer on the computer as it is not currently found. I will be glad to assist you here.

Superb description and splendid diagnosis of the issue before posting. Kudos to you for that. 🙂

  • How is the printer connected? Is it a wired, wireless or USB connection?
  • Did you bypass power strips and connect the printer directly to the wall outlet?
  • Please try first uninstall the printer by following these steps:
    In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 

Then reinstall the full feature printer software from this link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3630-all-in-one-printer-series/7172306/m... and this should do the trick for you.

Please perform all these steps patiently. That is the trick to resolve the issue. 🙂 Please select the correct operating system while installing the printer drivers.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation