Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎06-16-2014
Message 1 of 2 (336 Views)

hp564 yellow cartridge won't snap in

I'm not an expert with this (obviously), but for the first time the yellow cartridge (size 564) won't snap into place. I've been replacing cartridges for 3 or 4 years.

0 Kudos
Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 2 of 2 (323 Views)

Re: hp564 yellow cartridge won't snap in

[ Edited ]

Hi funnyroad


Could you maybe take a photo of the cartridge and post it here? I'm wondering if the plastic latch has snapped off meaning it's now tricky to install into the printhead.



Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation