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Top Student
Posts: 2
Member Since: ‎07-07-2014
Message 1 of 4 (504 Views)
Accepted Solution

hp6520e black print cartridge missing or failed, depsite it being new

I got an error message saying my black cartridge was low, then that it had failed, so I replaced it.

I also replaced the othe colours as well, but I still get the message

 

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Accepted Solution

Re: hp6520e black print cartridge missing or failed, depsite it being new

Printer is still in warranty, but I managed to fix the problem by resetting the printer (didnt realise you had to leave on then unplug all cables, and wait 15 secs to do this)

 

 

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Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 2 of 4 (489 Views)

Re: hp6520e black print cartridge missing or failed, depsite it being new

So if you're getting the msg on multiple cartridges it could be a problem with the printer. Is it still within warranty?

 

 

Warranty check status tool

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Top Student
Posts: 2
Member Since: ‎07-07-2014
Message 3 of 4 (487 Views)

Re: hp6520e black print cartridge missing or failed, depsite it being new

Printer is still in warranty, but I managed to fix the problem by resetting the printer (didnt realise you had to leave on then unplug all cables, and wait 15 secs to do this)

 

 

Highlighted
Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 4 of 4 (485 Views)

Re: hp6520e black print cartridge missing or failed, depsite it being new

[ Edited ]

Ah ok, glad it's now resolved Jean and thanks for letting us know.

 

 

Troubleshooting steps

http://support.hp.com/us-en/document/c03384813

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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