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Honor Student
Posts: 3
Member Since: ‎04-14-2013
Message 1 of 5 (12,302 Views)

hpmsn103 .dll has stopped working

[ Edited ]

everytime I use my CM1415fnw color MFP I get this error message:

hpmsn103 .dll has stopped working

I'm tired of it and need to know how to stop it.


my operating system is windows 7

0 Kudos
Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 5 (12,241 Views)

Re: hpmsn103 .dll has stopped working

[ Edited ]



I see that you're receiving an error message on your computer from the HP software.


With this one, I might suggest installing the driver software again, only this time, in the installer, there is an option to remove the checkmark to have the MSN toolbar installed.  Many will jump through the installation so quickly that they don't even realize it's there.  Once removed and installed, you should not encounter this error again.  Good Luck!

Honor Student
Posts: 2
Member Since: ‎02-09-2012
Message 3 of 5 (11,499 Views)

Re: hpmsn103 .dll has stopped working

Thank you very much for the suggestion.  I had talked to HP Support via email and mentioned about downloading the driver to my LaserJet 1525 again so I could print, but I did not get a response on that, just that it was a Windows 7 problem, not HP's.


Again, thank you very much.

Posts: 1
Member Since: ‎10-22-2013
Message 4 of 5 (11,375 Views)

Re: hpmsn103 .dll has stopped working


HP Support Agent
Posts: 17,294
Member Since: ‎09-02-2013
Message 5 of 5 (11,356 Views)

Re: hpmsn103 .dll has stopped working



I can help you with the hpmsn103.dll issue you are experiencing. I would like you to run the HP Print and Scan Doctor. Let me know the outcome and we can go from there.


Definition and Explanation of a .DLL file



Looking forward to hearing for you.

I work on behalf of HP

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