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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

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I got my new epson at 20.00 cheaper and it has memory card and scan with

lcd for paper etc and it is working great. Model NX515.    Hope it works out for everyone

and they get this resolved.   Tim

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Not true.  I used the software that came with the printer and got the error on two NEW PC's.  HP told me to download the latest version from the web.  It was identical to what I already had and did not fix the problem.  I tried deleting the HP Digital Imaging exe's from the startup, and tried a gazillion other things.  And judging by the verious posts, this error occurs with various models of HP printers.  I have the Officejet 6500 wireless.  The only way I could make it stop, but still have everything function on the printer (scan, copy, fax, print, card reader), was to make it a network printer.  Unfortunataely, all HP printers don't have an Ethernet port, and not everyone has a router.  It's BS that HP won't address this and fixt it for ALL HP printers affected.
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That's GREAT.  The secret is...  you didn't buy an HP.
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I have some really good news.

 

The patch that fixes this problem got released for some of our products.

 

Here is the link

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&dlc=en&cc=us&softwareitem=mp-72211-2

 

Thanks

Message Edited by JonW on 09-24-2009 09:25 AM
JonW

I work for HP
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@JonW wrote:

I have some really good news.

 

The patch that fixes this problem got released for some of our products.

 

Here is the link

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&dlc=en&cc=us&softwareitem=mp-72211-2

 

 

Thanks


Where does the patch claim to fix the hpqgpc01.exe error on shutdown? Claimed fixes, " Corrects an issue that indicates Solution Center needs to be reconfigured when it is launched. This update will upgrade Adobe Flash module and Solution Center to fix the version incomptibility of Solution Center with Adobe Flash.

 

How can we tell which printers are supported as there is no printer list? Looks like it supports the Officejet Pro 8500 as its shown as the selected printer.

 

<quoted text edited to reflect edits made by OP>

Message Edited by WendyM on 09-24-2009 01:24 PM
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I don't think this will work for me.  I have an Officejet 6500 Wireless (but I don't use it wirelessly).  And my error was a shutdown error, 0xc000005.  I looked under my printer and I don't see any additional downloads.

 

Since I plugged the printer into my router (hard-wired), I haven't had the error...  not at all... on either PC.  When I did try to use the printer wirelessly, it totally locked up.  The power button would not even turn it off.  Even after unplugging, on/off switch would not work... nothing worked.  I have a 3rd PC that I wanted to add to my network, but it would have to be wireless, because it's too far away to hard-wire plus I'd have to go through duct work.  I don't know how I will use the printer on this 3rd PC, because I sure don't want to go through all of this again. 

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Do you know if this will fix the 0xc000005 shutdown error?  I tried everything (internet research, tech support, etc) to get rid of this for 5-month, on TWO NEW PC's.  Finally, I read somewhere in this forum, that networking the printer would make it go away (not really a fix). So I plugged the printer into my router, and FINALLY, the error is GONE.  However, if I even want to plug back into my PC for any reason, the error will likely return.  In addition, I want to add a 3rd PC, wirelessly, but when I tried to run the wireless setup for the printer, the printer completely locked up. Again... several hours on the phone with tech support to get it working again.  I have an Officejet 6500 Wireless.
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Hi all, 

 

I have spoken to the developers of this patch and this willbe the revised description that goes out when it is released for all theprinters mentioned in this thread

 

Title:  Solution Center Update Description: 

 

This update corrects two issues: 

1) Solution Center prompting for disk when launched or during a pc reboot and

2) Prevents an application error with hpqgpc01.exe when PC is shut down. 

 

I hope this clears up any confusion that may exist.

 

Thanks

 

 

JonW

I work for HP
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As someone here suggested I unchecked hp digital imaging in the startup and the shutdown error msg went away.

 

What am I losing by unchecking that program?

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@JonW wrote:

I have some really good news.

 

The patch that fixes this problem got released for some of our products.

 

Here is the link

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&dlc=en&cc=us&softwareitem=mp-72211-2

 

Thanks

Message Edited by JonW on 09-24-2009 09:25 AM

Vista 64bit sp2, version 12 software, C6380 printer. The above patch installed no problem and the shutdown error seems to be gone!

Thanks Jon

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