Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎03-06-2013
Message 1 of 2 (184 Views)

hpqscnvw stopped working

I have spent 3 hours this afternoon updating the HP software on my HP officejet Pro L7480 All in one but still cannot get the scanner to work . I have the message "hpqscnvw " has stoped working and cannot communicate with the scanner software. Any suggestions how to get this to work. There is a windows work around using photogallery  but its crazy that HP doesnt offer a solution to this specific problem

0 Kudos
Regents Professor
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 2 (167 Views)

Re: hpqscnvw stopped working




I see that you're having an issue trying to scan on your printer. 


Now, before we start troubleshooting, I have a couple of questions for you. 


What OS do you have? 

Is this an HP notebook/desktop? 


I look forward to your response which will give me a better perspective on the situation.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation