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05-31-2011 10:26 AM
Do you get an error message?
What operating system are you using?
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07-14-2012 04:58 AM
I'm having the same problem on my new computer. The other computers are fine. I installed those months ago. This new computer I downloaded the drivers on July 11, 2012. I have Windows Vista Business 32-bit. When I try to install, it allows me to click on the install button and gets me all the way to the agreement page then it just stops and disappears from the screen. I also check the printer screen to see if it is there, but it isn't. Is the driver software defective?
07-17-2012 05:22 PM - last edited on 02-21-2017 09:15 PM by OscarFuentes
Hey there qtpie. It is very possible the software could be corrupt. I would first completely uninstall the software. Then restart the computer. After the restart go ahead and redownload the software. Here is a to the proper download: HP Photosmart Full Feature Software and Drivers
If that still does not work go ahead and work through this document: The Progress Bar on the Software Installation Stops or Stalls It will walk you through some more detailed troubleshooting steps. Let me know how this works for you.
07-18-2012 10:45 AM
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