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Honor Student
Posts: 2
Member Since: ‎02-24-2012
Message 1 of 3 (7,683 Views)
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i have the hp photosmart c4780 that won't print from the computer

I have a HP Photosmart C4780 that will scan documents, pictures and will copy just fine, however when I want to print something from my computer it will not print it. It will send scanned things to the appropriate file fine as well. I ran the diagnostics, reloaded the start-up disc, and it says it's just fine. My operating system is Windows Vista.

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Accepted Solution

Re: i have the hp photosmart c4780 that won't print from the computer

How is the printer connected?  What happens when you send print jobs to the printer - do they stay in the print queue or just disappear?  Are there any error messages? 

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.


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Provost
Posts: 29,784
Member Since: ‎11-17-2008
Message 2 of 3 (7,660 Views)

Re: i have the hp photosmart c4780 that won't print from the computer

How is the printer connected?  What happens when you send print jobs to the printer - do they stay in the print queue or just disappear?  Are there any error messages? 

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Honor Student
Posts: 2
Member Since: ‎02-24-2012
Message 3 of 3 (7,654 Views)

Re: i have the hp photosmart c4780 that won't print from the computer

Thanks Bob for your reply, I basically ended up removing all the programming for this printer and starting from square one with the disc. I think the problems may have come when we added a actual photo printer onto the computer. Again thank you for your help and I will keep this forum on if I ever have problems again...

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