Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
It says the ink in not compatable with my printed. It is the one that came in the box and it is the number inside the door.
Welcome to HP Forums @crash01,
Thanks for the post.
I understand that you installed the cartridges that came with the printer and you are getting an Incompatible cartridge message on your printer.
Not to worry, I will be glad to assist you.
Have you tried to reseat the cartridges?
Are you using a surge protector to power the printer?
Are you using Deskjet 3830 printer or Officejet 3830 printer?
Please try the steps suggested in this HP Article to resolve the issue you are facing with the printer not accepting the cartridges.
Let me know how it goes.
Chimney_83 I am an HP Employee
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