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tallwoods Honor Student
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i pad is not picking up wi fi

HP Photosmart 5520e
Microsoft Windows XP

my ipad is not finding my printer. I have a HP Photosmart 5520 e.

when I conect to ipad wifi settings it shows my printer, but said no internet connected.

Printer said conected.

Help

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HP Recommended

i pad is not picking up wi fi

Hi @tallwoods

 

Welcome to the HP Forums! 

 

I noticed your post that you cannot print with your iPad to your HP Photosmart 5520 printer. I am happy to help! 

 

When you try to print from your Apple device with Apple AirPrint, a No AirPrint Printers Found message displays.

 

To resolve the issue, restart all devices, update the printer and Apple device, and make sure all devices are on the same network.

 

Step 1: Move the router closer to the printer

 

Make sure other household items do not interfere with the wireless signal, and then move the router closer to the printer.

 

  1. Move the router away from household items that can interfere with the wireless signal, such as microwave ovens and cordless phones.

  2. Move the printer closer to the wireless router.

  3. Make sure your router is set at 2.4 GHz.

    If you are unsure how to check this setting, contact your Internet Service Provider (ISP).

 

Step 2: Restart all devices, and make sure they are on the same network

 

Restart the router and printer, verify wireless connectivity and status on a Network Configuration page, and then turn on the Apple device to check wireless settings.

 

  1. Turn off the router, and then turn it on.

    Contact the router manufacturer for instructions on how to turn off the router.

     NOTE:

    Do not reset the router.

  2. Turn off the printer, and then turn it on.

  3. Turn off the Apple device.

     NOTE:

    Do not turn on the Apple device yet.

  4. Print a Network Configuration page.

    For instructions on printing a Network Configuration page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page."

  5. Check the Active Connection Type in the General Information section on the report. The connection type should be Wireless.

  6. Check the status in the 802.11 Wireless section on the report. The status should be Connected. The printer IP Address also displays in the 802.11 section of the report for active wireless connections.

  7. Make sure the Network Name (SSID) on the report is the same as the name of the wireless network for your networked printer.

    • If the HP printer is connected to the correct wireless network, continue with these steps.

    • If the HP printer is not connected to the correct wireless network, go to HP Customer Care, type your printer model in the search field, and then browse to the support document about how to connect your printer to a wireless network.

  8. Turn on your Apple device.

  9. Tap the Settings icon .

  10. Tap Wi-Fi.

  11. Make sure Wi-Fi is turned on and there is a checkmark next to your wireless network name.

  12. Return to the Settings menu, and then make sure Bluetooth is turned off.

  13. Move your Apple device closed to the router, but bake sure your Apple device is no closer than 1.8 m (6 ft) to the router.

 

Try to print. If the issue persists, continue to the next step.

 

Step 3: Update the printer firmware

 

Download and install the latest printer firmware

 

  1. Turn on the printer.

  2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.

  3. Go to HP Customer Support - Software and Driver Downloads.

  4. If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.

  5. Click Firmware, and then click Download.

  6. Use the HP Download and Install Assistant for a guided firmware download and installation, or select Download only to manually open or run the driver file through your Internet browser’s download tools.

 

Step 4: Upgrade the Apple device firmware

 

Update your Apple device with the latest iOS version.

 

  1. Turn on your Apple device.

  2. Tap the Settings icon ().

  3. Tap General, and then tap Software Updates.

  4. If an update is available, tap Download, and then tap Install or Install Now.

 

Try to print. If the issue persists, continue to the next step.

 

Step 5: Make sure AirPrint is enabled

 

Open the Embedded Web Server (EWS), and then make sure AirPrint is enabled.

 

  1. Print a Network Configuration page to obtain the printer IP address needed to view the EWS webpage.

    For instructions on printing a Network Configuration page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page."

  2. Find the printer IP address on the Network Configuration page.

    Figure : Example of a printer IP address

    Example of a printer IP address.
  3. On your computer, open an Internet browser.

  4. Type the printer IP address in the browser address bar, and then press Enter.

     NOTE:

    Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

  5. If a website security certificate displays in the Internet browser, click Continue.

    The EWS information page for the printer opens.

  6. Click the Settings tab.

  7. Click Security, and then click Administrator Settings.

  8. Under Network Settings, select AirPrint, if it is not already selected, and then click Apply.

    Figure : Selecting AirPrint

  9. Restart the printer.

 

Try to print. If the issue persists, continue to the next step.

 

Step 6: Make sure the router can forward Bonjour packets

 

Not all wireless routers support Bonjour or all of Bonjour's features. Since Bonjour is the default method for discovering printers on a network, you must first make sure your wireless router supports Bonjour, and then turn the Apple device off and on.

 

Check the specifications or support documentation for your router or contact the router manufacturer to make sure your router supports Bonjour. It must also support forwarding Bonjour packets.

 

  • If your router supports Bonjour, skip to the next step.

  • If your router does not support Bonjour, use a router that supports Bonjour or add the printer to your printer list using the IP tab and the printer IP address.

    Try to print. If the issue persists, continue to the next step.

 

Step 7: Try to print from another device or computer

 

Try to print from another networked device to the HP printer. Examples of networked devices include your computer and another Apple device.

 

 

Step 8: Reset the HP printer

 

Reset the printer, and then try to print again.

 

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

     NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Source: Printing with Apple AirPrint.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope these steps help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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