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Honor Student
Posts: 3
Member Since: ‎07-22-2012
Message 1 of 5 (5,943 Views)

i"m having a problem with my hp deskjet 6940 printer, the tri-color light keeps blinking after clean

I'm Having a problem with my hp 6940 printer, after cleaning and replacing the tri-color cartiage the left light keeps blinking.

Is it the cartiage oor do i need a new printer? Also how can  i get my printer to show up in solution center software? i'm using windows 7 64 bit os. thanks for any help.

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Provost
Posts: 30,936
Member Since: ‎11-17-2008
Message 2 of 5 (5,940 Views)

Re: i"m having a problem with my hp deskjet 6940 printer, the tri-color light keeps blinking af

The troubleshooting steps in this page may help resolve the issue.  If not check the x-bias spring and make sure it is not dislodged.  If it is dislodged (1) (compare it with the other cartridge) then look for damage to the flex in the back.  If the flex has been damaged (2) then the printer will need service or replacement.

 

flex damage.png

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

Honor Student
Posts: 3
Member Since: ‎07-22-2012
Message 3 of 5 (5,932 Views)

Re: i"m having a problem with my hp deskjet 6940 printer, the tri-color light keeps blinking af

Thank you for your reply to my message. The picture with your response looks like its on the right side for the black in caratage. On my printer the left side looks different. Does it makes a different?printercart.jpg

Provost
Posts: 30,936
Member Since: ‎11-17-2008
Message 4 of 5 (5,922 Views)

Re: i"m having a problem with my hp deskjet 6940 printer, the tri-color light keeps blinking af

Unfortunately it appears your black slot (on the right) has the spring dislodged and from your picture it appears that the flex has been punctured.  If this is the case unfortunately your printer will need repair or replacement.

 

flex2.png

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

Honor Student
Posts: 3
Member Since: ‎07-22-2012
Message 5 of 5 (5,912 Views)

Re: i"m having a problem with my hp deskjet 6940 printer, the tri-color light keeps blinking af

Thank you Mr. Headrick for your reply.The problem i'm having is with the left side. I will check to see if the right side is affecting the left. Thanks again for your help and time.

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