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SandyR41
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iMac can't connect to 7520 printer (wired) - after six months of working fine.

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My Photosmart 7520 has worked fine for six months - wired to iMac, wireless to Mac Book and iPad.

 

Suddenly, the iMac to which it is wired, cannot connect to it.  So, of course, the other devices in the house cannot connect wirelessly either.

 

1.  Total shutdown didn't help.  In printers, sometimes it showed yellow light, sometimes showed green and idle....but sending print jobs made it revert to "cannot connect".

 

2.  Deleted the printer from the list, and since the iMac can't find it, I now have nothing.

 

3.  I cannot do a printer reset because I will lose the driver to my old Perfection 2400 scanner.

 

I have never been able to activate web services.  Does that have something to do with it?

Help. Sandy

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VancDarkstar
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Hi Sandy,

 

  Sorry to hear that there are some issues with your connecting to the HP Photosmart 7520 printer.  If you don't mind could you please answer a few questions that might help me to understand what might be going on.

 

  The Photosmart 7520 printer doesn't have an Ethernet port (wired network), so by 'wired' I'm going to assume that you mean that the printer is connected to your iMac via a USB cable.  The first thing that I'd like to have you try is to unplug the USB cable from the back of the printer and plug it back in, and then do the same on the back of the iMac.  I know that sometimes because of the angle of the cables, they can be loosend.  See if the iMac can then 'see' the printer.

 

  You can delete the printer from the System Preferences, Printers and Scanners, by selecting the printer in the left-hand side list, and then pressing the minus key at the bottom of the list.  This should in no way affect whether or not your Epson Perfection 2400 is still configured in your PC.

 

 Can you please tell me if your iMac is attached to the network (access point) as your MacBook and iPAD?

 

 When you use your iPAD to print, does it 'see' the printer (can you select it or does it show up by name)?

 

  Finally, if you press on the wireless icon on the front-panel of the printer, it should display the IP address of the printer.  From you MacBook when it's connected to your wireless network, please open Safari, and type in http:// and the address that the printer showed you.  Does Safari open the printer's Web page or give you an error?

 

Thanks,

 

  VancDarkstar

  I am an employee of Hewlett-Packard

I am an HP employee

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VancDarkstar
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Hi Sandy,

 

  Sorry to hear that there are some issues with your connecting to the HP Photosmart 7520 printer.  If you don't mind could you please answer a few questions that might help me to understand what might be going on.

 

  The Photosmart 7520 printer doesn't have an Ethernet port (wired network), so by 'wired' I'm going to assume that you mean that the printer is connected to your iMac via a USB cable.  The first thing that I'd like to have you try is to unplug the USB cable from the back of the printer and plug it back in, and then do the same on the back of the iMac.  I know that sometimes because of the angle of the cables, they can be loosend.  See if the iMac can then 'see' the printer.

 

  You can delete the printer from the System Preferences, Printers and Scanners, by selecting the printer in the left-hand side list, and then pressing the minus key at the bottom of the list.  This should in no way affect whether or not your Epson Perfection 2400 is still configured in your PC.

 

 Can you please tell me if your iMac is attached to the network (access point) as your MacBook and iPAD?

 

 When you use your iPAD to print, does it 'see' the printer (can you select it or does it show up by name)?

 

  Finally, if you press on the wireless icon on the front-panel of the printer, it should display the IP address of the printer.  From you MacBook when it's connected to your wireless network, please open Safari, and type in http:// and the address that the printer showed you.  Does Safari open the printer's Web page or give you an error?

 

Thanks,

 

  VancDarkstar

  I am an employee of Hewlett-Packard

I am an HP employee

View solution in original post

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SandyR41
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Thanks for your help......

1.  I unplugged the USB cable at both ends - the iMac can't see the printer

2. Deleted the printer on the iMac.  It only shows as the fax which I had not deleted, not the printer.

3. The MacBook Pro message is "Printer is not connected.  The job shows "Printing - looking for printer"

4.  I do not understand the next step re." iMac is attached to the networks(access point)......"

5. The iPad can see the printer but the queue shows message  "No AirPrint Printers Found"

6.  Inserting the printer IP address into the iMac Safari will not load - blue band goes to end of numbers and just sits there.  Then says Safari can't open the page.

Sandy

 

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SandyR41
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Finally, unplugged everything and replugged.  Key was to use a different USB port on my USB hub.  It appears that the one I had been using was dead.

It now works just fine!  Thanks so much for suggesting testing the plugs.  I just hadn't taken it that next step.

Thanks, Sandy

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VancDarkstar
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Thanks Sandy.  I'm glad that the problem was resolved!

 

VancDarkstar

I am an HP employee
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