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stripes510
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iMac won't stay connected to printer

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ENVY 5660
Mac OS X 10.11 El Capitan

My printer will not stay connected via wifi. Do I need to unstall from my computer? We recently changed wifi providers and have had trouble staying connect ever since. The printer says it is connected to the same wifi as my iMac, but won't print. 

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Dvortex
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Hello, @stripes510 - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that the Envy printer is having trouble staying connected to your iMac. I’d suggest you assign a static IP to the printer to get the issue fixed. Follow the steps below:

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

 

If the issue persists, perform a reset printing to completely fix this issue as suggested below:

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

 

Those steps should do the trick, let me know the outcome!

Cheers 🙂


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DVortex
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stripes510
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Thank you!! I will try this and let you know the outcome. 

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Dvortex
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Hello, @stripes510

 

Please do try the steps and let me know the result.

 

If the steps provided does solve the issue, please let me know by marking this post as a solution. Even if you face any issue, let me know and I'll do my best to assist you!

 

Thanks, I will watch for your reply!

Good luck 🙂


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DVortex
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