• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 05:11 AM

HP Recommended
Product: hp deskjet 1510 series
Operating System: Microsoft Windows 7 (64-bit)

i downloaded the driver but it won't extract for installation. 

1 REPLY 1

‎05-16-2017 09:32 AM

HP Recommended

Hey there! @Gnios, Thanks for stopping by HP forums!

 

I understand you have issues installing the driver on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

What is the error you get on your PC when you install the driver?

 

Have you tried running the file as an administrator and check if you are able to install the driver?

 

Please try the steps recommended below.

 

1) Delete the %temp% files, and skip the ones that can not be deleted
2) Re-download the file (make sure that the file size listed on the download matches/approximate downloaded file size.)
3) Make sure all anti-virus and security software is disabled during the install by an administrator
4) When opening the download instead of double clicking, right click and run as admin
5) If the same issue occurs try downloading from a different computer

 

 

I'll watch your reply!

Have a pleasant day ahead! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.