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HP Recommended
printer HP 3050 - J610a
Microsoft Windows 7 (32-bit)

Help!

I bought a printer in mexico, and now im living in USA and i need a ink cartidge, here just sell ink 61 but the printer says is not compatible. 

What do i have to do? 


2 REPLIES 2
HP Recommended

Hi,

You should contact HP Support in the USA to perform a pen regionalization for the pritner to accept the HP 61 cartridges.

 

Be sure to have a full set of genuine HP 61 Black and Tri-Color cartridges available and have the printer connected to a Windows PC or a Mac with a USB cable for this purpose...

 

I have brought your issue to HP's attention, please expect a private message, see the top envelope icon to access private messaging.

 

Regards,

Shlomi



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HP Recommended

Hello, @GEO17

 

Thanks for reaching out! I'd like to help 🙂

 

Going through your post, I understand that you moved from Mexico to the US and now facing issues with the cartridges. Were you using the HP 122 cartridges in Mexico? Or was it HP 61 cartridges? Please let me know!

 

If you were using the HP 122 cartridges, I would send you a private message with further instructions. Please check the mailbox icon at the top right corner of your screen to access your inbox.


Thanks, I will watch for your reply!

Cheers 🙂


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DVortex
I am not an HP Employee
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