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04-28-2017 02:42 PM
I bought a printer in mexico, and now im living in USA and i need a ink cartidge, here just sell ink 61 but the printer says is not compatible.
What do i have to do?
04-29-2017 01:59 AM
You should contact HP Support in the USA to perform a pen regionalization for the pritner to accept the HP 61 cartridges.
Be sure to have a full set of genuine HP 61 Black and Tri-Color cartridges available and have the printer connected to a Windows PC or a Mac with a USB cable for this purpose...
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04-29-2017 02:30 PM
Thanks for reaching out! I'd like to help 🙂
Going through your post, I understand that you moved from Mexico to the US and now facing issues with the cartridges. Were you using the HP 122 cartridges in Mexico? Or was it HP 61 cartridges? Please let me know!
If you were using the HP 122 cartridges, I would send you a private message with further instructions. Please check the mailbox icon at the top right corner of your screen to access your inbox.
Thanks, I will watch for your reply!
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