Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I have done all the troubleshooting suggestions and replaced the color ink cartridge and the problem still persists. This is the second time I have asked this question. Both replies did not fix the problem.
Can you check the following document and see if these are the steps that you have performed
Kindly follow the steps in the document below:
Although I am an HP employee, I am speaking for myself and not for HP.--Say "Thanks" by clicking the Kudos Star in the post that helped you.--Please mark the post that solves your problem as "Accepted Solution"
What happens when you push the "i" button? There are situations in which supply errors will still allow the info page to print. This page might indicate further info about your issue.
I'm a HP employee
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