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05-27-2015 01:45 PM
Each time I replace an ink cartridge IO get some sort of error message and usually end up calling HP for help. This time after replacing the black cartridge the message is "the following ink cadrtridge must be replaced". I have tried removing and reinserting the cartridge, wiping the cartridge contacts off with damp coffe filter and unplugging the printer for 60 seconds. These steps were suggested by HP but none helped solve the problem. HP is sending a new cartridge. I just received cartridge I am trying to use the end of April. I am on the instant ink program. Any suggestgions would be appreciated. -WBILL2
06-01-2015 07:12 AM
Welcome to the HP Forums!
I see that you are getting the error, "the following ink cartridge must be replaced." With your HP Officejet 4630 printer. I am happy to help you with this issue!
Please, review the steps within this guide, A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ..., to make sure that no steps were missed.
Otherwise, the next step would be a replacement ink cartridge. If the replacement ink cartridge does not work, then the printer may need to be serviced. Please call HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information helps, and have a good day!
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05-13-2017 05:04 PM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum
10-25-2017 12:43 PM
II have the same printer & the same message! Ihave done the same things you have done, twice & it still
says to change the following ink catridges! Between HP & Whirlpool I spend most of my time troubleshooting
on the internet & neither one of them have come up with a solution & I have just about had it! Your going to
try & tell me that your level 3 TECHS at HP can't finsd a solution to this printer problem & it's obviously not
a new problem that developed yesterday! Maybe you should consider hiring New Techs, because HP is going
to lose alot of customers over this! if anyone has a solution, Now is the time to step it up!
I am a busy Woman & I need my printer to be working! iI thiink it's a defective batch of ink Caqrtriges that HP doesn't want to admit to because than they would be responsible for replacing all of the defective ones! It's the right thiing to do. I don't have the time or the money to be having this problem on my shoulers for the last week! I need a printer today!