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01-01-2009 06:50 PM
I amar prestart aen…
A sí ‘i-dhuath ú-orthor: Ú or le, a ú-or nin!
[The world is changed…but the great shadow does not Yet hold sway:
not over You, not over Me]
01-01-2009 11:53 PM
You would have to ask LD Products why they do not reset the ink levels properly. If the cartridge were actually "remanufactured" completely (rather than just refilled) the printer could recognize the ink levels properly. As long as the cartrdige is indicating that it has been depleted the printer cannot report anything different.
As for what HP does with returned ink cartridges - the plastics are recycled. See http://www.hp.com/sbso/product/supplies/cartridge-recycling.html?jumpid=reg_R1002_USEN
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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01-08-2009 02:57 PM
I don't know if this relates or not but I have a Deskjet 5550 that I bought new about 3 years ago, perhaps a little less. When I did a clean install of Vista I lost the ink level information I had with XP. HP support acknowledges that the company made a decision for my printer (and I'm sure many others) not to write new drivers for Vista and that the generic Vista drivers don't provide the ink level information.
Initial Support response (last night, 1-7-09):
, in response to youre mail I would like to inform you that it requires full feature driver to show ink level and other features. Since your present operating system is Vista andI regret to inform you that for Vista there is no full feature driver available. Therefore you will not be able see the dialog box to check the inklevel.
Follow-up Support email (this morning, 1-8-09):
I deeply regret the inconvinience caused however with your kind permission Ias an representative of the HP tech support would like to explain few points so as to regain your trust in HP. Please understand that with time Microsoft had continuously upgraded their Operating Systems from Windows 95 to 98 to ME,2000,XP and now Vista thus marking the older versions as obsolete. We do have to purchase the new Operating System as the old one is categorized as discontinued or obsolete. Unless the older Operating System is discontinued the new Operating System cannot be sold. With each new Operating System we have somenew feature or capability than the older ones. This is how any company would operate to sell there new product. This is technology.
Considering the above mentioned fact our printers has operated with all theversions of Windows starting from Windows 95 to Windows XP. However thesituation changed as Vista is a new set of codes which has compelled ourresearch and developement team to take a new approach altogether.
My rant in response (made me feel better even if it didn't accomplish anything else):
There is no need for a call back. I get it. You made a strategic decision not to provide updated drivers for some (many? most?) consumer printers including those that were still in the stores when Vistashipped, even though you knew – or should have known - that they would bepartially obsolesced with the new OS and you had access to the necessary information from Microsoft several years earlier during Longhorn development. Basically, it looks to me like: unsophisticated consumers x low cost printers x cost of writing new drivers = let them eat cake. (And maybe even sell more cartridges in the meantime since they’ll always have to have 1 or 2 spares on hand, even though they might replace theprinter before they ever use them. Win-Win for HP, in a masterful Gillette-razor-esque kind of way.)
I’ve been using HP printers at home and in the work place for almost as long as you’ve been making them. I believe they are the best printers available for both consumer and enterprise use. However, getting burned on this one by being forced to replace it during its still productive lifespan if I’m to have full functionality sorely wounds my HP enthusiasm. Windows7 goes to wide beta tomorrow. Will my next HP printer also be obsolesced because of your disrespect for consumers?
I got another reply but it didn't add anything new and didn't address my (sort of) rhetorical question about Win7. The support people did add, though, that they're just employees, have no control over corporate policies, and are "in the same shoe" as I am. I guess I can give the people on the firing line a little slack for that. Of course, I knew I was shooting the messenger anyway, but I always try to make clear that I'm aware of it and they shouldn't take it personally.
03-21-2012 04:21 PM
Also I cannot get ink levels on my Deskjet 4260 with Windows 7 like I did with XP that I just upgraded from. And I couldn't even talk to tech support because--obviously offshore--they must have been using Skype or some similar phone connection because the tech guy was so garbled I couldn't understand him.
Factoring in the ridiculously high cost of ink, I made a strategic marketing decision also. I'm replacing the HP product with another brand.