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Student
Posts: 1
Member Since: ‎03-18-2014
Message 1 of 3 (538 Views)

ink system failure Officejet Pro 8600 N911a

My printer was working perfectly before changing the ink cartridges, as instructed. I received an ink system error when I switched out the black ink, I went through every trouble shooting step and have now replaced all the ink cartridges, and I still receive the error. This printer is less then a year old and this was the first time I have changed the ink cartridges. Help this is very frustrating to me!! Thank you in advance.

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Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 2 of 3 (519 Views)

Re: ink system failure Officejet Pro 8600 N911a

As the printer is less than a year old it's likely within warranty so I'd definitely recommend calling HP Phone Support.....

 

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Intern
Posts: 76
Member Since: ‎05-08-2013
Message 3 of 3 (444 Views)

Re: ink system failure Officejet Pro 8600 N911a

Hi there,

 

Pls get the printer to update to the latest Firmware.

Hope this helps.

 

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