Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎06-03-2014
Message 1 of 2 (722 Views)

ink system failure ocx19a0035 on a hp photosmart plus

getting an ink system failure message on my printer screen, ocx19a0035, I have turned it off and back on as it says and the message is still there and wont print, ??? please help

0 Kudos
Posts: 15,163
Member Since: ‎09-02-2013
Message 2 of 2 (695 Views)

Re: ink system failure ocx19a0035 on a hp photosmart plus

[ Edited ]

Welcome to the forums Zula!


I saw your post about the Ink System Failure error you are seeing on your Photosmart Plus. I would suggest Resetting the Printer and plug the printer in directly to the wall outlet (if it's not already), avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help this situation.



If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.



Thanks for posting in the community, have a great ThursdaySmiley Happy

a i n b o w 7000

I work on behalf of HP

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation